VWP scheduled weddings, effected by COVID-19
HELLO, LOVELY COUPLES OF 2020!
We hope you are all staying safe and healthy. These are such uncertain times and every day brings something new. We are sending you hugs and patience.
We are currently in a situation that we have never experienced before as a result of the COVID-19. We would like to have an open communication so that we can all navigate through this together. We have your best interests at heart, we want you to be able to celebrate with joy, feel stress free, leading up to and on your wedding day. We hope this blog post will have answers and help alleviate some of the stress you may be feeling.
WILL VWP STILL BE DOCUMENTING OUR WEDDING?
Yes, absolutely! We still plan to document 100% of the weddings we have scheduled for this year, as long as your event carries forward and we are within any laws and limitations set by the State of California and the United States.
CANCELLATIONS AND RESCHEDULING
Should you need to reschedule, postpone, or cancel your wedding, your first point of call should be your wedding insurance if you have it.
The situation is evolving rapidly and we expect you would like to see how things change and progress as time passes. We imagine that the last thing you want to do is cancel or reschedule and we know that your choices will be largely dependent on so many personal factors: Travel plans of your guests, home location of your families and friends, recommendations and requests by your venue and vendors, etc.
We understand and respect your decision. We won’t pressure you to make this call sooner than you have to; please know we are on your team.
WHAT HAPPENS TO THE RETAINER, CONTRACT, WEDDING DATE, ETC.?
As you know, we received a non-refundable retainer upon booking your wedding. If the wedding is cancelled or rescheduled, whether as a result of government recommendation, third party choice (venue, etc) or personal choice, we will not refund this retainer.
However, should you choose to cancel and not reschedule, you will of course not be expected to pay any remaining balance beyond the retainer on your wedding photo contract.
We are making a huge exception to the contract because of the pandemic: You may reschedule your 2020 wedding date and apply the entire retainer towards a new date. While under normal circumstances this would be considered a cancellation, we are allowing you to transfer your contract to a new date with no fee or penalty.
RESCHEDULING THE WEDDING?
You must reach out before locking in a reschedule date to get our availability. We will be making every possible day available to you.
Once we agree on a new date, we will transfer your existing contract to the new date.
Should you choose a date without checking on our availability first or choose a date that we are not available, you will be considered as cancelling your contract and forfeiting the retainer.
All rescheduled weddings must take place before the end of 2021 or the contract will be considered cancelled by you and your retainer forfeited.
CANCELING WEDDING AND CONTRACT?
Refunds on retainers for cancelled weddings are not available. We are not making an exception to this part of our contract.
We are making additional exceptions to our contract under the unique circumstances of this pandemic: Retainer can be used toward another photo session such as an elopement, engagement photos or adventure session, or something else we discuss that is comparable in scope to wedding photography. This must be scheduled and used by the end of 2021 and remaining balance paid in full two weeks prior to the new date.
ANY OTHER QUESTIONS?
If there is something that we didn’t cover in the above text, please let us know. We are here to help you however we can. If you have any questions as to our protocols, plans, contracts or payment schedules, please ask. We think it’s important for all of us to know where we stand.
Please reach out via email at vwpvideophoto@gmail.com to start a personal conversation.
Stay Safe!